Subject: Managing Housing First Teams

Margherita has been working for 10 years in services aimed at homeless people within third sector organizations. She has always been passionate about the issue of the right to housing and for this reason she has coordinated and worked in the Housing First program managed by the Piazza Grande Social Cooperative. In the Cooperative she has covered various roles of coordination of socio-educational projects and is currently vice president. Margherita collaborates with Fio.PSD in the context of sector specific operators training, the training focusing especially on Housing First projects, social and health integration, and community work.

After completing compulsory school and an apprenticeship in the metal industry, I studied "social work/social management" at the Vienna University of Applied Sciences on the second educational path. I was able to gain my first practical experience in helping the homeless during my studies in the context of "assisted living" in an internship. After completing my studies in 2011, I stayed in the field of helping the homeless and worked in the areas of "consulting" and "street work" for a little over two years, where I gained my first experience. After a one-year stay abroad, I then switched to the area of "partially assisted living/outpatient assisted living" in the same field of work, in which I have been working since 2014. I completed the Housing First Europe Hub's TTT - Train The Trainer - training in 2022.

Magdalena is a therapist, psychologist, sexual educator, and mediator. She worked as a frontline support worker and then as head of the Housing First implementation team in Warsaw. She both provided support on a daily basis and in crisis situations for tenants with ACT approach and organised coordination of the stakeholders. As a psychotraumatologist she also provides support in a field of sexual education and leadership in family based on Jesper Juul’s values. Her core is nonviolent communication, personal responsibility, and respect for the integrity of the individual.

Dieuwertje is currently advisor on policy for social care and homelessness for the municipality of Groningen. Before she was social worker and then a Housing First team manager for 5 years. She first learned about Housing First in 2013 and was drawn to the concept of giving the most difficult and high care need clients a change at housing directly from the streets. The transition from a ‘surviving-mode’ to feeling safe and secure in their new home, I found was a big challenge for most of my clients and something I found very rewarding to be a part of. Now, she’s also providing training for Housing First teams and give Housing First support worker the tools they need to understand and provide high fidelity support for their clients.

Former social worker, Anna is currently a professional manager in social projects, trainer, and coach. She works for the local government units and is used to work with all stakeholders of the field to creates and implement social projects, mainly in social inclusion area. Her activities focus on supporting the general development and well-being of both individuals and groups, searching for solutions, planning, and managing resources, sharing experiences, and cooperating with various stakeholders. Since 2019 she’s involved in the implementation of Housing first in Poland and work closely with all kinds of Housing First stakeholders in Warsaw and Gdansk.

Raphael is a psychiatrist with a degree in public health from NOVA university. After 10 years in Un chez soi d'abord (French Housing First), he's worked in working first and develops training in recovery oriented practice. His year as an assistant visiting professor at Yale University as part of the Program For Recovery and Community Health (PRCH) was an opportunity to visit several Housing First programmes in the US. He's currently the national coordinator for Un chez soi d'abord France at the DIHAL.

"For me, Housing First is about dignity. By offering people back a home that is really theirs, you give them so much more: freedom and autonomy, life chances, future, happiness"

I've worked in schools and residential services for adolescents for almost 10 years. I work as a support worker and a case manager in an Housing First service since 2015. I work as a Housing First trainer since 2018. I contribute to the spread of the HF approach in my Country where there are often misconceptions and resistances about this approach. I have a degree in psychological sciences and techniques and I'm a professional counsellor.

I am an accomplished leader, who is a member of the Chartered Institute of Managers and educated to post graduate level. I am passionate about system change within homelessness and housing systems and have the drive to be able to influence change in these areas of delivery. I have a proven track record in mobilising, operationalising and overseeing quality and best practice within homelessness and housing provision, both operationally and strategically.

Emine Özkan has a leading position at the Austrian social organization Neunerhaus, where she has managed the Housing First team since 2018. Previously, Emine worked in the field of preventing violence against women and children and led an empowerment program for girls and young women. Emine  represents the Housing First approach at international conferences and meetings. She is committed to discussing challenges, reflecting experiences, and creating new ideas for implementing Housing First. In addition to her work at Neunerhaus, she is currently studying part-time for the international master's program "social work and social economy“ in Vienna.