Subject: Managing Housing First Teams

"For me, Housing First is about dignity. By offering people back a home that is really theirs, you give them so much more: freedom and autonomy, life chances, future, happiness"

I've worked in schools and residential services for adolescents for almost 10 years. I work as a support worker and a case manager in an Housing First service since 2015. I work as a Housing First trainer since 2018. I contribute to the spread of the HF approach in my Country where there are often misconceptions and resistances about this approach. I have a degree in psychological sciences and techniques and I'm a professional counsellor.

I am an accomplished leader, who is a member of the Chartered Institute of Managers and educated to post graduate level. I am passionate about system change within homelessness and housing systems and have the drive to be able to influence change in these areas of delivery. I have a proven track record in mobilising, operationalising and overseeing quality and best practice within homelessness and housing provision, both operationally and strategically.

Melanie’s working life focus on people in need, and especially on the field of homelessness. She studied social work, then completed a bachelor’s degree in health care management and a study around professional coaching and leadership. She’s currently focusing on education around public affairs after having started as a social worker in a homelessness service and becoming a Housing First manager for adults and for youth. Today, Melanie works for LIMOR on scaling up, further developing, and promoting Housing First in the Northern and Western part of The Netherlands. She’s also training groups on Housing First. Melanie was one of the co-initiators of Housing First Netherland and is now its president.

Emine Özkan has a leading position at the Austrian social organization Neunerhaus, where she has managed the Housing First team since 2018. Previously, Emine worked in the field of preventing violence against women and children and led an empowerment program for girls and young women. Emine  represents the Housing First approach at international conferences and meetings. She is committed to discussing challenges, reflecting experiences, and creating new ideas for implementing Housing First. In addition to her work at Neunerhaus, she is currently studying part-time for the international master's program "social work and social economy“ in Vienna.

Juha has been working for 10 years in the field of homelessness. He started as a frontline support worker in 2010 for the Finnish Youth housing association services (NALPA) before becoming Housing First service manager and then CEO of NALPA. He joined Y-Säätiö in 2018 as coordinator for the National Housing First Development Network and became the Lead Coordinator in 2020 and is currently head of international affairs at Y-Säätiö. As part of his role at the Network, Juha organises training courses at national level, and is working on developing the Housing First model together with dozens of NGO’s and cities.

Muriel is a Psychologist with 10 years of experience in Harm Reduction. She has been a Housing First Manager since 2013 - including ACT + ICM team management - and has rehoused more than 50 clients to date. As a Housing First trainer, Muriel shares her expertise in Harm Reduction, Recovery, Peer work, Crises management, and Violence.

Rémi has 20 years of experience working in the social sector, with experience in a wide range of social and homeless services, including:

• Social Worker since 2000
• Social Housing 2000
• First Line social services 2002-2005
• Family Planning 2005-2016
• Therapeutical community 2013-2018
• Social school teacher 2016-2018
• Health services for drug addictions 2018- now
• Housing First worker 2018-now
• Housing First Trainer: 2019- now

Pilvi started working on the homelessness field in Scotland in 2005 as an assertive outreach worker. After returning to Finland, Pilvi went to work with Helsinki Deaconess Institute in one of their newly opened Housing First units, providing supported living for long-term homeless people. She then had the opportunity to be part of establishing a new Housing First community-based supported housing unit for long- term homeless people. There she ensures that workers were familiar with Housing First principles and that the support work they did was in line with the Housing First principles. Pilvi is currently working as a project coordinator for the NEA project, aiming to stop women’s homelessness with a women-specific methods, and with eight multidisciplinary sub-projects.

David has over 15 years of work with drug addicts, including as an outreach worker, frontline worker, community therapist, and parental counsellor. He also has 3 years experience working in a halfway house, and is now participating in change of Czech social system to reduce and end homelessness in the Czech Republic. In addition to his training in Housing First, David is also a trainer of motivational interviewing, Buddhist meditation, psychodrama and focusing.