Recommendations for telephone support for clients by Housing First teams during COVID-19 confinement

Telephone support is a widely used tool in psychosocial support. Technologies can be used as a complement to face-to-face services, but also as a service on its own. It is especially useful for people with depression or suffering from distress, and when there are difficulties in physically meeting with clients.

In the context of the confinement declared by the Spanish government due to COVID-19, one of our Partners, HogarSi, has created a useful document to offer practical advice on how best to use the telephone and digital technology to give the best possible support to HousingFirst clients. Many thanks to Sam Tsemberis from Pathways Housing First Institute and Hilary Melton from Pathways Vermont for their advice and contributions as well.

Read or download the recommendations here:

Related articles

  • EVALUATION: National Housing First Implementation Evaluation Findings Prepared for the National Housing First Implementation Committee

    “Housing for All – A New Housing Plan for Ireland is the Government’s plan for addressing housing needs and homelessness through the year 2030. For people experiencing homelessness, the...

    Check it out here
    Category: | EvaluationResearch
  • EVALUATION: Housing First Scotland – Pathfinder

    Housing First Scotland’s Pathfinder programme, which ran from April 2019-March 2022, was independently evaluated by I-SPHERE in partnership with ICF this year. Some interesting findings from the evaluation include: Tenancy...

    Check it out here
    Category: | Evaluation
  • RESEARCH: Networking and housing advocacy in the homelessness sector: a path towards social sustainability? A study of the Housing First Europe Hub

    ABSTRACT “This paper investigates the potential of pro-Housing First advocacy conducted by international and inter-organisational homelessness coalitions to realise social sustainability ambitions in the homelessness sector. In particular, it...

    Check it out here
    Category: | Housing FirstResearch